The Seamless Enterprise

You have to love independent surveys. I can stand up in front of customers all day and tell them how good a job Sprint is doing, but they tend to discount what I say since I work for Sprint. You can’t really blame them; they hear that from everybody. So it’s great when a third-party survey – particularly one done by two well-respected organizations – comes along and makes the point. (more…)

Recently I participated in a couple of panels at the Telco 2.0 Executive Brainstorm event in Orlando. The first panel was on “Voice and Messaging 2.0.” Excellent stimulus presentations were provided by Thomas Howe and Irv Shapiro. Thomas introduced the concept of Communications Enabled Business Processes (CEBP ) and Irv gave examples of how ifbyphone’s customers are implementing them. (more…)

Most mid-sized to larger organizations, according to one recent survey, will be moving to cloud computing the next couple of years. Keeping the “trust but verify” philosophy in mind, these companies say they will start with their non-mission-critical applications…and expand once they’ve proven it works. (more…)

What if hotspots became harder to find?

As this Wall Street Journal story pointed out recently, some coffee shops and  restaurants that once welcomed laptop-toting “customers” to use their hot spots are becoming less hospitable. Maybe it wasn’t a big deal earlier when these visitors lingered for hours over a cup of coffee while they worked on their computers. But the recession changed all that, and now store owners are fretting that they’re hoarding tables that could be used for the revenue-producing lunch crowd.

This makes Sprint’s announcement of a new make-your-own-hotspot solution extremely timely. (more…)

There’s a new look to Sprint Managed Network Solutions, and it’s all about addressing the challenges that convergence brings in terms of network complexity. The bottom line is that we have completely redefined what it means to provide managed network solutions to customers.  (more…)