The Seamless Enterprise

More than one in four (29 percent, to be precise) medium-to-large enterprises have significant multinational WAN requirements, yet few of them report that they are able to obtain the global SLAs they would like. What these companies need is service assurances reflected in strong SLAs, an emphasis on global service-level management, and a single provider and account manager. (more…)

On my Twitter feed this morning, Om Malik commented about a company called Yottaa. Suggesting Yottaa is abusing the phrase cloud computing, Om said, “seriously folks. you do web analytics. So get real!” It shows how a term, when overused, loses meaning.  (more…)

It’s that time of year when many IT leaders make their annual “pilgrimage” (at least virtually) up the corporate hill preparing next year’s capital and expense budgets. With that in mind I thought I would share some thoughts about Return on Investment (ROI) as it relates to Unified Communications.
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Gary Kim recently asked the question “Is SIP Trunking Mostly About Cost Savings?,” which is probably the most-asked question about SIP. It reminded me of my talks on the ROI of technology investments. I usually start those talks by reminding folks that all money spent in a business is supposed to return its investment elsewhere in the business (not some of the money spent, but all of the money spent). This kind of indirect return is the sine qua non of a “primary investment” (i.e., a business.). Only through “secondary investments” (i.e., investing spare funds in interest-bearing accounts, stock and bond funds, etc.) does money ever return its investment directly. (more…)

Calling SIP Trunking a “bright spot” amid “muted” enterprise spending, the always perceptive Matthias Machowinski, Directing Analyst at the widely respected firm Infonetics Research, wrote about the technology in a recent Connected Planet post. (more…)