The Seamless Enterprise

Does your enterprise have a social media governance policy? According to TechTarget,  only 1 in 7 companies have social media governance procedures in place. Exactly what is included in a social media policy, and why is it important? Social media is the new media, and it is impossible to control with firm limits. It is possible, however, to provide guidelines to empower employees and to communicate with customers and employees in a new way.

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Besides all of the cool technology and clever folks, HIMSS was quite an eye-opening event as the country’s healthcare discussion drags on ad infinitum. For those of you who think you know all the facts around the healthcare debate, check out the opening remarks of Barry Chaiken, MD, one of the head guys at HIMSS – scary! Interestingly, most of the problems and inefficiencies we continuously hear about had solutions on display at HIMSS. It would appear that integrated, ubiquitous solutions can in fact cure many of our major health care ills. (more…)

Ran across an interesting term the other day. “Return on Collaboration.” It’s something that Frost & Sullivan has coined, taking the usual ROI in a little different direction when it comes to assessing the value of Unified Communications. (more…)

It’s a bit of a long read by online standards, but this article on SIP trunking as a foundation of Unified Communications is well worth your time. Lisa Pierce, president of Strategic Networks Group, wrote it for No Jitter, and it really does capture the important role of SIP trunking en route to the Promised Land of UC. (more…)

We’ve talked on this blog about the difficulty of quantifying the ROI for Unified Communications, since it’s tough to sell the concept of vastly improved productivity to those decision-makers who see the world in dollars and cents. There’s a new and interesting white paper on the topic by Irwin Lazar of Nemertes Research that offers advice on making a bottom-line business case for UC migration. (more…)