The Seamless Enterprise

More than one in four (29 percent, to be precise) medium-to-large enterprises have significant multinational WAN requirements, yet few of them report that they are able to obtain the global SLAs they would like. What these companies need is service assurances reflected in strong SLAs, an emphasis on global service-level management, and a single provider and account manager. (more…)

On my Twitter feed this morning, Om Malik commented about a company called Yottaa. Suggesting Yottaa is abusing the phrase cloud computing, Om said, “seriously folks. you do web analytics. So get real!” It shows how a term, when overused, loses meaning.  (more…)

Trend stories are often pretty predictable, but we were impressed with a recent post on Unified Communications by Irwin Lazar of Nemertes Research over at No Jitter and FierceVoIP. (more…)

I recently caught up with Dan Lipson, Global Converged Solutions Manager for Sprint, based in Chicago, about the ROI of SIP trunking. Dan mentioned how common it is for companies to forgo the long-term savings of SIP trunking because they did not have the capital allocated in the short term to fund a project. I have seen this many times over the years. To take advantage of operational savings, you have to go through the capital budgeting process often a year in advance, which can be a confusing maze for IT professionals. (more…)

The following blog is by guest blogger, Lisa Pierce. Pierce is president of Strategic Networks Group, an independent analyst firm specializing in emerging business-class network services.

Catalyst

In reading August 12th’s UC Communications News article on mobility and UC, I was struck by how some architectures are better suited to certain types of calling patterns (vs. others).  The article begins by discussing a business whose FMC functionality depends on employees to update their presence status and preferred connectivity profile on an ongoing basis. The article then goes on to provide several examples of recent improvements in FMC solutions like the Blackberry MVS and Agito’s Roam Anywhere UC client to use GPS triangulation to improve automating location-based rules. (more…)