The Seamless Enterprise

Gartner calls it Data Deluge. McKinsey calls it Big Data. No matter the name, the flood of incoming data to an organization, and data captured from the Web, is doubling every 18 months says McKinsey in its August 2010 Quarterly Report. Web communities, and technologies for capturing and analyzing information, give organizations access to customer data as never before.       

How can the enterprise capitalize on all this captured data and knowledge within its organization? (more…)

It’s that time of year when many IT leaders make their annual “pilgrimage” (at least virtually) up the corporate hill preparing next year’s capital and expense budgets. With that in mind I thought I would share some thoughts about Return on Investment (ROI) as it relates to Unified Communications.
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We’ve been talking a lot about SIP lately, and on that topic, what SIP and SIP Trunking enable was summed up very nicely in a recent post over at No Jitter. Sorell Slaymaker, a regular contributor, summarized “The Promise of SIP” by making several well-placed points.
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Gary Kim recently asked the question “Is SIP Trunking Mostly About Cost Savings?,” which is probably the most-asked question about SIP. It reminded me of my talks on the ROI of technology investments. I usually start those talks by reminding folks that all money spent in a business is supposed to return its investment elsewhere in the business (not some of the money spent, but all of the money spent). This kind of indirect return is the sine qua non of a “primary investment” (i.e., a business.). Only through “secondary investments” (i.e., investing spare funds in interest-bearing accounts, stock and bond funds, etc.) does money ever return its investment directly. (more…)

Calling SIP Trunking a “bright spot” amid “muted” enterprise spending, the always perceptive Matthias Machowinski, Directing Analyst at the widely respected firm Infonetics Research, wrote about the technology in a recent Connected Planet post. (more…)