The Seamless Enterprise

In a recent webinar, Nancee Ruzicka with Stratecast and I talked about the Seven Benefits of deploying UC. Unfortunately, time prohibited us from being able to answer all of the great questions we received during the session. (more…)

We’ve written before on Seamless Enterprise about Sprint’s own success as a user of UC. It’s a good story in addition to validating our belief in the technology. Industry analyst Nancee Ruzicka with Stratecast confers with our findings that UC offers a number of tangible benefits for the enterprise. (more…)

Working for a leader in the adoption of Unified Communications (UC) technology, I often find myself on the bleeding edge as a UC user. Recently, I noticed my London-based boss and fellow blogger Shaun Ledgerwood started showing his UC presence as “Available” 24 hours a day. Normally, this level of presence would only be reported by someone actively working on their laptop. I knew Shaun worked too many hours already (with staff in almost every time zone in the world), but I had a hard time believing he had found a way to eliminate the human need for sleep. (more…)

In a previous post I raised the question of 911 calls in a unified communications environment. This is a serious issue, because there is an inherent challenge among the benefits of UC (which does not require you to be at a defined location) and e911 (which presumes you are at a defined location). In UC, location doesn’t matter, but when it comes to e911, location is everything. If they can’t find you, they can’t save you. (more…)

It’s not a term you hear a lot, but it is a perfect term for describing what may be the best solution that UC has to offer. It is “human latency,” or the delay involved in reaching out to someone and actually making contact. (more…)