Posts Tagged ‘customer satisfaction’

Facing Up to Negative UC Perceptions

Thursday, July 22nd, 2010

We typically focus on the positives connected with Unified Communications, but there are still a lot of negative perceptions about UC out there, and an article in InformationWeek looks at some of those negatives, from a survey regarding business drivers for UC. (more…)

The Users Speak, and Sprint Wins

Friday, January 29th, 2010

You have to love independent surveys. I can stand up in front of customers all day and tell them how good a job Sprint is doing, but they tend to discount what I say since I work for Sprint. You can’t really blame them; they hear that from everybody. So it’s great when a third-party survey – particularly one done by two well-respected organizations – comes along and makes the point. (more…)