The Seamless Enterprise

Frost & Sullivan says the latest trend in enterprise communications is the delivery of unified communications (UC) applications through prosumer smartphones.  Just who is the prosumer and what is it that they want from IT? (more…)

Anybody who ever thought that service level agreements are pretty much all the same really needs to take a look at the award that www.frost.com has handed to Sprint, and what the analyst firm had to say about it.
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Ran across an interesting term the other day. “Return on Collaboration.” It’s something that Frost & Sullivan has coined, taking the usual ROI in a little different direction when it comes to assessing the value of Unified Communications. (more…)