The Seamless Enterprise

As with any technology investment, corporations are looking at Unified Communications with a keen eye toward how and when it will impact cash flow.  The biggest challenge with that approach is that in its broadest form, investments that unify communications impact the ROI of all other investments while simultaneously accelerating all business processes. This makes calculating a traditional ROI virtually impossible. (more…)

Working for a leader in the adoption of Unified Communications (UC) technology, I often find myself on the bleeding edge as a UC user. Recently, I noticed my London-based boss and fellow blogger Shaun Ledgerwood started showing his UC presence as “Available” 24 hours a day. Normally, this level of presence would only be reported by someone actively working on their laptop. I knew Shaun worked too many hours already (with staff in almost every time zone in the world), but I had a hard time believing he had found a way to eliminate the human need for sleep. (more…)

There’s no denying that UC can be confusing and that it isn’t easy to define. We’ve talked about that before. The definition is actually in the eye of the beholder, as pointed out by Brent Kelley of Wainhouse Research in an article he posted on No Jitter. Because of this, UC will take on many different shapes and forms to fit the needs of each business culture, which of course will vary depending on industry, size, philosophy, etc. (more…)

Unified Communications changes so many things. Not just the way you do business and the way you communicate, but also the way you – and we – look at what used to be called Managed Network Services. (more…)

In a previous post I raised the question of 911 calls in a unified communications environment. This is a serious issue, because there is an inherent challenge among the benefits of UC (which does not require you to be at a defined location) and e911 (which presumes you are at a defined location). In UC, location doesn’t matter, but when it comes to e911, location is everything. If they can’t find you, they can’t save you. (more…)