The Seamless Enterprise

Gartner calls it Data Deluge. McKinsey calls it Big Data. No matter the name, the flood of incoming data to an organization, and data captured from the Web, is doubling every 18 months says McKinsey in its August 2010 Quarterly Report. Web communities, and technologies for capturing and analyzing information, give organizations access to customer data as never before.       

How can the enterprise capitalize on all this captured data and knowledge within its organization? (more…)

It’s that time of year when many IT leaders make their annual “pilgrimage” (at least virtually) up the corporate hill preparing next year’s capital and expense budgets. With that in mind I thought I would share some thoughts about Return on Investment (ROI) as it relates to Unified Communications.
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We’ve been talking a lot about SIP lately, and on that topic, what SIP and SIP Trunking enable was summed up very nicely in a recent post over at No Jitter. Sorell Slaymaker, a regular contributor, summarized “The Promise of SIP” by making several well-placed points.
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As both a cost-saving method and a foundation-laying step toward Unified Communications, SIP Trunking is a winning strategy. Because SIP Trunking is available from many service providers (some reluctantly, if they’re afraid of losing revenue by cannibalizing their more lucrative local trunks), we want to talk about the Sprint approach. (more…)

SIP Trunking is one of the hot industry topics this year. Enterprises are gearing up to adopt SIP Trunking as they begin to implement their unified communications strategies. While SIP Trunking is on the rise, many enterprises are still not sure how to best leverage it and its collaborative features, which allow for the seamless integration of desktop phones and mobile devices. (more…)